Privacy policy

Last updated: October 5, 2026

At Knot13, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and the circumstances in which it may be shared with service providers necessary to operate our business.

By using our website or purchasing from Knot13, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information reasonably necessary to operate our store, process orders, provide customer support, and fulfil purchases.

Depending on how you interact with Knot13, this may include:

1.1 Information You Provide to Us

When you place an order or contact us, we may collect:

1. Your name.

2. Billing and shipping address.

3. Mobile or telephone number.

4. Email address.

5. Order and transaction details.

6. Information you provide when contacting customer support.

7. Information you provide in connection with an exchange, complaint, or other customer-service request.

1.2 Payment Information

Payments made through our website are processed by our payment service providers. Knot13 does not directly store your complete debit-card, credit-card, banking, or UPI credentials.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

1.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by Shopify and other technologies used to operate the website. This may include:

1. IP address.

2. Browser and device information.

3. Operating system.

4. Pages viewed and interactions with the website.

5. Referring website or source.

6. Approximate location derived from technical information.

7. Cookies and similar technologies.

This information helps us operate, secure, and improve the website.

2. How We Use Your Information

We may use the information we collect to:

1. Process and fulfil your orders.

2. Process payments through our payment providers.

3. Arrange shipping and delivery.

4. Communicate with you about your order.

5. Provide customer support.

6. Process approved exchanges or resolve order-related issues.

7. Respond to your questions or requests.

8. Maintain records of transactions.

9. Prevent fraud, misuse, or unauthorized activity.

10. Maintain and secure our website.

11. Improve our products, services, and shopping experience.

12. Comply with applicable legal, tax, accounting, and regulatory requirements.

We do not collect personal information for purposes unrelated to operating and improving Knot13's services.

3. Sharing of Information

We do not sell your personal information.

We may share information only where reasonably necessary to operate Knot13 and provide our services.

This may include sharing relevant information with:

1. Shopify, which provides the e-commerce platform on which our store operates.

2. Payment service providers, to process your payments.

3. Shipping and courier partners, to deliver your orders.

4. Technology and service providers that help us operate, maintain, secure, or support our website and business.

5. Government authorities, regulators, or law-enforcement agencies, where disclosure is required or permitted by applicable law.

These parties receive only the information reasonably necessary for the relevant purpose, where applicable.

4. Shopify

Knot13's online store is powered by Shopify.

When you use our website, Shopify may collect and process information relating to your use of the store and your transactions in order to provide the services that enable us to operate our business.

Shopify's handling of personal information is also governed by Shopify's own privacy policies.

You can review Shopify's privacy practices through Shopify's official privacy information.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential website functionality, remember preferences, understand website usage, maintain security, and improve the shopping experience.

Some cookies may be placed by Shopify or by third-party services used to operate our store.

You can control or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

6. Communications

We may contact you using the information you provide to:

1. Confirm and provide updates about your orders.

2. Provide shipping or delivery information.

3. Respond to customer-service requests.

4. Address issues relating to your purchase.

5. Provide important information relating to our services.

If we send promotional communications, where applicable, you may opt out of such communications using the unsubscribe option provided in the communication or by contacting us.

You will continue to receive essential transactional communications where necessary to complete or support your purchase.

7. Data Security

We take reasonable measures to protect the personal information we process against unauthorized access, misuse, alteration, disclosure, or loss.

Payments are processed through established payment service providers, and Knot13 does not directly store complete payment-card credentials.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

1. Fulfil orders and provide customer support.

2. Maintain business and transaction records.

3. Handle exchanges, complaints, or disputes.

4. Comply with applicable legal, tax, accounting, and regulatory requirements.

5. Prevent fraud and protect our business and customers.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to the personal information we hold about you, including the right to:

1. Request information about the personal data we hold about you.

2. Request correction of inaccurate or incomplete information.

3. Request deletion of personal information where permitted by applicable law.

4. Withdraw consent where processing is based on consent, subject to applicable law and any lawful reason for continued processing.

5. Raise a complaint regarding our handling of your personal information.

To exercise a privacy-related right or raise a concern, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers, social-media platforms, courier services, or other external websites.

Knot13 is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Knot13 handles your personal information, please contact us:

Knot13

Email: connect@knot13.com

WhatsApp: +91 9500064171

We will make reasonable efforts to respond to privacy-related requests within the time required by applicable law.