Refund policy

At Knot 13, every saree is thoughtfully curated, rigorously quality-checked, and safely packaged before it leaves our hands.

Because our collection features delicate, handcrafted and handpicked pieces, including precision machine-embroidered bases with hand-finished stone, sequin, and border details that reflect timeless artistry and care, we kindly ask that you review our policies thoroughly prior to checkout.

Cancellations

All orders are final once placed. No cancellations or modifications are permitted.

 

Refunds

We operate strictly on an Exchange-Only policy. Cash or original-payment refunds are not provided.

Eligibility for Exchange

We only process exchanges for verified cases of structural damage or dispatch errors. To protect your purchase, please review the requirements below.

Unboxing Video Mandate

You must provide a single, continuous, unedited unboxing video that starts from the intact outer courier packaging, shows the opening of the shipping bag, and clearly highlights the alleged defect.

Reporting Window

The video and a description of the issue must be sent to us within 24 hours of delivery.

Final Authority

Approval for any exchange rests solely with Knot 13 after our quality assurance team reviews the video evidence.

 

The Exchange Process

If your exchange request is approved by our team, the process will follow these guidelines:

1. Product Condition

The returned saree must be in its original, pristine condition — unworn, unwashed, unaltered, and with all original packaging intact.

2. Inspection

Our team will inspect the physical saree upon arrival. Items that fail to meet our policy criteria will be rejected and shipped back to the sender.

3. Value Selection

The replacement saree must be of equal or higher value than the original purchase. If the replacement saree is of higher value, the difference in price must be paid by the customer before the exchange is processed.

Discounted Items

All items purchased during a sale or with a discount code are Final Sale and are ineligible for exchange.

Customized Items

Sarees that have undergone finishing services, such as fall and hemming, cannot be exchanged.

Understanding Handcrafted Textiles

Knot 13 celebrates the organic beauty of traditional Indian textiles. The characteristics listed below are hallmarks of authentic artisanal craftsmanship, not defects, and will not qualify for an exchange:

Weaving Elements: Small knots, visible thread joins, slight weave variations, minor gaps in motifs, or thread slubs.

Dyeing & Printing: Color spreading, minor shade variations, and minimal color bleeding typical of traditional artisanal dyes.

Color Accuracy: While we prioritize absolute color precision, slight variations in color may occur across different digital devices and screens.

 

Report an Issue

To lodge a verified claim, contact us within the 24-hour reporting window with your order number and unboxing video.

WhatsApp: +919500064171

Email: connect@knot13.com

For any other queries or assistance before making a purchase, please reach out to our customer support team.