Shipping policy
Thank you for shopping with Knot 13.
We are committed to delivering your orders safely and on time. Please review our shipping policy below.
Order Processing
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders are processed Monday through Saturday, excluding public holidays.
- During sales, festive seasons, or new launches, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- Metro Cities: 3–5 business days
- Other Locations: 5–8 business days
- Remote Areas: 7–10 business days
Delivery timelines are estimates and may vary depending on your location and courier service.
Shipping Charges
- Free shipping across India for all orders above INR 4,000.
- Shipping charges, if applicable, will be displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details.
Delivery Delays
While we strive to deliver within the estimated timeframe, delays may occur due to weather conditions, public holidays, courier issues, or other unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate when placing your order. Knot 13 is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Damaged or Lost Shipments
If your package arrives damaged or appears to be lost in transit, please contact us within 24 hours of the expected delivery date. We will work with our shipping partners to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us at 9500064171 (our WhatsApp number), or email us to connect@knot13.com.